Terms of Service

Phoenix Hill Flower Farm Last updated: 30 August 2026

Who these terms are between

Phoenix Hill Flower Farm ("we", "us"), of Louisville, Kentucky, and you, when you use phoenixhillflowerfarm.com (https://www.phoenixhillflowerfarm.com/) or buy from us.

Orders

Placing an order is an offer to buy. An order is accepted when we confirm it by email. If we cannot fill an order we will tell you and refund you in full.

Prices are shown on the site and may change, but the price you were shown when you ordered is the price you pay.

Flowers are a living, seasonal product

We grow what we sell, and weather decides a great deal of it. Colours, varieties, and stem counts vary through the season. If a variety you ordered is not ready or does not survive, we will substitute something of equal or greater value in a similar style, unless you have told us not to. Photographs on the site show the style and size of an arrangement, not the exact stems you will receive.

Delivery and collection

Porch pick-up and local delivery are available on all items. The delivery area, the days we deliver, and any delivery charge are shown at checkout before you pay.

Fresh flowers are perishable. Someone must be able to receive them at the address given. If nobody is there and the flowers are left, spoil, or go missing after delivery, we cannot replace them free of charge.

Please check your delivery details before ordering. We cannot change an address once an order has gone out.

Something wrong with your order

Tell us within 48 hours of receiving it, with a photograph, at Phoenixhillflowerfarm@gmail.com. If flowers arrive damaged or in poor condition we will replace them or refund you.

Because flowers are perishable, we cannot accept returns or give refunds for change of mind.

Flower subscriptions

A flower subscription is a commitment to a season of growing: we plant for the number of shares taken. The length of the season, what a share contains, and whether it is collected or delivered are set out on the subscription's own page at the time you buy.

If you need to pause, transfer, or cancel a subscription once the season has started, email us at Phoenixhillflowerfarm@gmail.com and we will tell you what we can do. Anything already grown and reserved for your share cannot be refunded.

Weddings and events

Wedding and event work is booked by a separate written agreement covering your date, your flowers, the price, the deposit, and what happens if the event is cancelled or postponed. That agreement is what governs the booking; these terms cover the rest of the site.

Your date is held only once the deposit is paid.

Gift cards

Gift cards can be spent on anything in our shop. They cannot be exchanged for cash. Any expiry date is shown on the gift card itself.

Payment

Payment is taken at the time of ordering, through our payment processor. We do not see or store your full card details.

Using our website

Please do not copy our photographs or text for your own commercial use, try to break the site, or use it to do anything unlawful. Everything on the site belongs to us or is used with permission.

Our responsibility

We stand behind what we grow. But to the extent the law allows, we are not liable for indirect losses — for example, costs arising elsewhere because flowers were late — and our liability for any order is limited to what you paid for it.

Nothing here limits any right you have that cannot legally be limited.

Changes

We may update these terms. The version on this page when you order is the one that applies to that order.

Which law applies

These terms are governed by the laws of Kentucky.

Contact

Phoenix Hill Flower Farm Louisville, Kentucky Phoenixhillflowerfarm@gmail.com